CFM Insurance Jobs

SYSTEMS PROJECT MANAGEMENT SPECIALIST

Summary:

The Systems Project Management Specialist will have the primary responsibility of executing a variety of projects related to the implementation, upgrade, management, and maintenance the company’s new policy administration system (PAS). The ideal candidate has excellent organization, communication, and interpersonal skills, a strong technical background, and a passion for project management. Working closely with the Director, Information Systems & Security and the rest of the IT team, the Systems Project Management Specialist will also provide support for software migrations and updates, draft and publish IT & IS support documentation, perform routine systems testing, and other related activities.

Essential Duties & Responsibilities:

• Oversee the implementation, upgrade, management, and maintenance of the PAS.
• Work closely with stakeholders to ensure that all projects are completed on time, within budget, and to the highest quality standards.
• Manage and motivate project team members.
• Collaborate with stakeholders to gather and document business requirements for the PAS.
• Develop and maintain schedules for the implementation, upgrade, and maintenance projects of the PAS.
• Monitor project progress and identify and address risks in a timely manner.
• Provide routine updates to stakeholders on project progress.
• Perform routine user acceptance and support testing of the PAS and other applications.
• Create IT & IS support documentation and troubleshooting guides.
• Perform front-line troubleshooting and diagnostics of the PAS.
• Work with third-party vendors to resolve system and software issues in a timely manner, including system updates, patches, and that systems continuously meet all security standards and requirements.
• Assist with and support the management of the Company vehicle fleet and facility security systems.
• Provide system support in RingCentral (VOIP system).
• Assist with system and technological inventory tracking.
• Assist the IT team with minor technology application installations.
• Maintain current knowledge and understanding of industry-best practices, and company procedures.
• Take leadership and responsibility to proactively solve problems that impact business needs.
  
  Education and/or Experience:

• Bachelor’s degree in computer science, information systems, or a related field.
• One to two years of experience in a project management role.
• Experience with policy administration systems, and their configuration and customization is preferred.
• Experience with project management methodologies and tools is preferred.
• Working knowledge of basic information technology and systems skills.
• Excellent communication and interpersonal skills.
• Highly organized and detail oriented.
• Demonstrate the capacity to work both independently and collaboratively with colleagues and senior leadership.
• Strong problem-solving skills, with the ability to think creatively to resolve complex systems issues.
• Knowledge of MacOS, Apple products, and Microsoft Office (Word, Excel, and Outlook).
• Ability to prioritize tasks to meet deadlines in a fast-paced environment.
• Ability to quickly learn new systems and adapt to new technologies.
• Flexibility and willingness to take on new challenges as needed.
• Ability to maintain relationships with colleagues and coworkers from other departments.